Damarel’s systems typically run in a business critical environment where rapid response to problems and minimal downtime are essential.
The Damarel HelpDesk is many of our customers’ first point of contact, providing a rapid response telephone and email service, answering queries and dealing with reports.
The HelpDesk also acts as the primary point of contact for tracking ongoing issues, and will liaise with the development teams and customers to ensure that reports are resolved as rapidly as possible, with minimal impact.
To ensure the best possible response times, for installations all around the world, Damarel always recommends that Remote Access is made available to sites. This allows us to perform thorough investigations, change configurations, upload new software and even remotely view the user’s desktop to see what they are seeing – all from our office.