Customer Support

At Damarel, we understand that our systems are the backbone of your business. That’s why we take rapid response and minimal downtime incredibly seriously.

  • Our enterprise-class software is designed to run in a business-critical environment, and we know that every second counts when it comes to resolving issues.

    That’s where our HelpDesk comes in. As many of our customers’ first point of contact, our expert team provides a rapid response telephone and email service, answering queries and dealing with reports with lightning speed. The HelpDesk also acts as the primary point of contact for ongoing issues, liaising with both our development teams and customers to ensure that reports are resolved as quickly as possible, with minimal impact to your operations.

    But we don’t stop there. To ensure the best possible response times for installations all around the world, Damarel always recommends Remote Access for our clients. With this feature, we can perform thorough investigations, change configurations, upload new software, and even remotely view the user’s desktop to see precisely what they’re seeing – all from our office. This allows us to provide you with the best possible support and service, no matter where you are in the world.

    At Damarel, we take pride in our commitment to providing exceptional support and service to our clients. We understand that every moment counts when it comes to business-critical operations, and we’re here to ensure that your systems stay up and running at all times. Choose Damarel for peace of mind and unparalleled support.