When ASC Handling started a new operation at London Gatwick airport, they turned to Damarel to provide the automation tools needed. Their focus was on providing a quality service to their airline customer, through efficient turnarounds and minimised overheads.
The key project drivers were coordination of daily operations, along with comprehensive turn management – the foundations of good ground service provision. Ready reporting on performance, along with service capture and automated billing completed the broad scope. Integration into the airport AODB and Type B messaging networks ensures maximum automation.
With an aggressive timeline to go-live, Damarel provided the core elements of the FiNDnet Suite as a fully hosted service (SaaS), with the option to extend to cover the existing operation at London Heathrow:
- FiNDnet Operations – the core of the solution. It automatically captures and distributes a huge range of flight information to all stakeholders. Accurate, timely information improves daily coordination and enables on-demand reporting.
- FiNDnet Billing – is the most flexible and automated billing solution available for ground handlers. It enables a full electronic process between operational activities and corporate accounts. The levels of automation increase accuracy, reduce invoice production time and speed up payment.
- FiNDnet Services – records ground handling service provision in real time. This helps to maximise revenues and enables more rapid billing. The Mobile element takes this ship-side, to further streamline the turnaround process, track customer SLAs and improve On Time Performance.
- FiNDnet Mobile & SLA – puts the power of the turnaround management tool into the hands of the staff engaged with the aircraft. It provides integrated turnaround management, SLA compliance and service recording across a range of smart devices. Use of mobile devices boosts data acquisition and drives a paperless operation.
FiNDnet is designed specifically for ground handlers and delivers an integrated suite of tools to cover the entire business process. It brings impressive results and provides ASC with comprehensive operational control of the entire business process – from initial schedule preparations through daily operations and turnaround management, SLA monitoring, service recording and automated billing.
FiNDnet makes it easy for ASC to track, monitor and analyse the flight services provided. It removes manual errors, duplication of effort and the missed recording and billing of services.
Damarel has been providing mission critical software solutions for airport operations for 30 years. FiNDnet is a complete software solution helping ground handlers to co-ordinate, monitor and improve all aspects of their ground handling and ground operations.