dnata chooses L-DCS at London Gatwick

Do you need a DCS in a hurry? Damarel can help. 

Damarel was again the first choice for dnata, one of the world’s largest airline service providers, when they needed a Departure Control System quickly. With only 3 weeks between initial enquiry and the go-live date for a new carrier at London Gatwick, we needed to move fast.

Damarel is experienced in responding to such requests and we were able to provide our world class L-DCS in plenty of time for the first flight. To achieve this rapid rollout and minimise the costs of overheads and local IT, L-DCS is delivered from Damarel’s UK data centre. This Software as a Service (SaaS) model needs no additional hardware at the airport and makes adoption easy.

Working with the IT team at Gatwick, Damarel were able to integrate L-DCS with the Common Use network and provide full connectivity with UK e-Borders and SITA BagMessage for the sending of BSMs.

The user friendly interface made L-DCS simple for the dnata agents to learn, with minimal training time. Integrated productivity features and fast processing time keeps passenger services running as smoothly as possible.

“We have worked with Damarel before and were confident they would be able to meet all of our requirements in the timescale given – and we were right. The simplicity of L-DCS means it is easy for our agents to learn and use quickly, and it offers great management tools as well. The Damarel support team were on hand as we ‘went live’, which gave both our staff and customer confidence. The installation went perfectly and we would certainly choose it again.”

Carl PeirceBusiness Systems Developer

dnata also benefit from the L-DCS Insight business intelligence module, included free for all hosted customers. With Insight, managers have instant access to real-time and historical information. Data is presented in comprehensive, easy to understand graphical dashboards, with the power to drill down into specific areas of the operation.

Insight delivers information that is critical to smooth passenger handling, all through a browser on any device. A rolling display shows flight boarding status, check-in activity and passenger figures, all updated in real-time. This information enables dnata to make instant decisions based on accurate data.

Sandra Squire, Head of Sales at Damarel said:

“We were delighted to work with dnata again, and to be able to meet their timescales. A hosted L-DCS is the perfect solution for this situation, the system is easy to install and simple to learn and use.”

Sandra SquireHead of Sales

Damarel provides support for all their products worldwide, with a trained Helpdesk facility available by both telephone and email. Regular updates to the user community keep all sites up-to-date with the latest version of the software.

For ground handlers, airlines and airports, L-DCS is at the heart of operations of all shapes and sizes. From international airports with hundreds of check-in desks and millions of passengers, to small regionals with only a handful of positions, L-DCS gives you exceptional passenger processing.

Damarel has been providing mission critical DCS for major airlines and international airport hubs since 1998.

Contact us today to find out more about how you can benefit from L-DCS.

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