A DCS in 100 hours? No problem!

Med-View Airline, based in Nigeria, has been offering domestic passenger services across Africa since 2007. It has since successfully expanded into regional and long haul scheduled passenger flights, including a London/Lagos route.

Faced with an immediate requirement to service their passengers on a popular flight from London Gatwick to Lagos, Med-View were recommended to contact the team at Damarel with a simple question:

“It’s Monday – could you provide complete DCS check-in services for our flight on Friday?”

We enjoy a challenge, and we were delighted to confirm that we could, using Local DCS, our fully hosted, award winning airline Departure Control System. Liaising with the IT team on-site, Damarel delivered L-DCS onto the Common Use network and arranged all the necessary interfaces and Type B messaging.

A fully hosted system ordered and installed, with staff trained and operational, within 100 hours of first contact!

Med-View supervisors and check-in staff received full training at Damarel’s facility near Farnham UK, so they were quickly ready to go. For added peace of mind, our dedicated DCS support team were on-site to ensure the smooth processing of 250 passengers on the Friday evening flight.

Kunle Ibrahim, Country Manager for Med-View Airline in the UK, commented:

“We were impressed by the rapid response of Damarel to our request. We found the simplicity of L-DCS helped get our staff familiar with the system quickly. In operation L-DCS performed flawlessly and we would thoroughly recommend it!”

Kunle IbrahimCountry Manager

Chris McClure, Account Manager, at Damarel said:

“We were really happy to be able to help Med-View, although we do ideally like a little more time to plan an installation. This wasn’t our first rapid installation but could be the fastest. 100 hours from 1st contact to 1st check-in is impressive. A hosted L-DCS is easy to adopt, and the system is very intuitive, making it simple to train staff.”

Chris McClureAccount Manager

For ground handlers, airlines and airports, L-DCS is at the heart of operations of all shapes and sizes. From international airports with hundreds of check-in desks and millions of passengers, to small regionals with only a handful of positions, L-DCS gives you exceptional passenger processing.

Damarel has been providing mission critical Departure Control Systems for airlines, ground handlers and airports since 1998.

Contact us today to find out more about how you can benefit from L-DCS.

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