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In collaboration with one of the UK’s largest ground handling companies, we devised a 6-week trial involving three main carriers at a large regional airport. The trial involved all staff in the office and on the apron being trained in how to use Damarel’s unique handheld PDA solution. This intelligent piece of technology equipped with 3G, GPRS and wireless capability, operates in conjunction with the FiNDnet suite of products, allowing GHAs to manage SLA driven processes on a real-time basis, recording and updating actions shipside, as soon as they happen. The trial had three main objectives and we wanted to prove: 1. Staff in the office are able to manage the operation promptly and more effectively because they have a real-time view of the information, as it happens. 2. The use of the Damarel PDA solution facilitates a more precise way of recording services, resulting in a more accurate billing process, increasing charge capture and revenue. 3. Agents out in the field could have additional flights allocated to them while they were working out on the apron, greatly increasing efficiency. Our findings - positive feedback from users, managers:
Overall a Resounding Success: The handheld PDA has proved to be a great success with results and feedback from the trial being very positive, and most importantly all three aims and objectives were achieved. Conclusively, using the handheld PDA delivered substantial benefits to the operation, increasing efficiency and helping to improve service quality and performance - proving that Damarel’s new PDA is a perfect fit for real operations. Damarel’s FiNDnet PDA is now ready for live release: to achieve the same success for your ground handling business order yours now! For more information, please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to find out how the FiNDnet Suite and handheld PDA can help you. |
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| Short Case Study |
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![]() Jet2.com Take to the Skies.Jet2.com recently adopted a suite of products from Damarel for use at their home station in Leeds Bradford Airport. As their passenger figures continue to increase, the installation of AuRA, L-DCS and LodeStone will help them to continue providing a high-quality service to their customers. |










