GHAs operate on very tight margins and the difference between profit and loss when turning aircraft around often hinges on the smallest of things. Getting it right is the key to success, and one of the significant differentiators in a competitive market. 

Efficient companies are increasingly adopting technology to ensure that they have control over all aspects of the operation, including delivery against SLAs and capture of billable items.

Damarel have recently introduced an exciting bit of technology in the form of a wireless handheld PDA solution that works in conjunction with the FiNDnet Suite of products. Designed to be used on the move, FiNDnet Mobile is an innovative system that enables GHAs to manage SLA driven processes on a real-time basis, recording and updating actions shipside as soon as they happen.

FiNDnet Mobile links directly to the FiNDnet database enabling the agent to monitor operations at a glance.  The easy to use traffic light system alerts the GHA to the status of individual flights and prompts staff to carry out tasks as and when they need to happen - green denotes a task within its deadline, amber flags up all approaching limits and red indicates that a particular deliverable has been missed.  In addition, FiNDnet’s consolidated performance views allow managers to have an instant, at-a-glance overview of how each operation is performing; enabling them to fine tune the operation and react to potential problems as the need arises.

By utilising both handheld and fixed terminal technology, FiNDnet Mobile actively prompts agents to perform tasks and record the relevant details, ensuring that they carry out the right activities at the right time.  This increased efficiency speeds up processes and improves service quality, revenue and performance.

The beauty of this system is that it is uniquely configurable to the specific needs of the customer, for a limitless number of tasks, which could involve anything from monitoring the actions that need to take place in turning an aircraft around to ensuring that all of the steps in the check in and boarding process are completed on time. 

Service quality is a key differentiator in the ground handling business; contact  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to find out how the FiNDnet Suite can work for you.