Losing access to the airline DCS can create havoc in even the best run handling operation.  Imagine the scenario – it’s the busiest time of day in the airport, check-in desks are loaded with passengers, and the check-in system crashes!  Panic ensues, and passengers grow more and more irate as delays mount up.  Loosing access to the airlines DCS can create chaos in even the best run handling operation

GHAs operate on very tight margins and the difference between profit and loss when turning aircraft around often hinges on the smallest of things. Getting it right is the key to success, and one of the significant differentiators in a competitive market. 

Efficient companies are increasingly adopting technology to ensure that they have control over all aspects of the operation, including delivery against SLAs and capture of billable items.

Airport Services Limited (ASL) is an independent company providing a flexible service to over 150 carriers at several airports, including premium airlines like Lufthansa.

The ASL operation at Leipzig Airport had grown considerably, and ASL were acutely aware that the existing DCS was not suitable for a number of carriers they were supporting.  The weight and balance system that was in place was in need of an update too.

ASL needed a solution that would eliminate the problems they were experiencing, and allow them to provide a streamlined, quality service to their customers. Damarel offered a class-leading solution in the form of L-DCS (Local Departure Control System) and Lodestone.

Damarel will be exhibiting at Passenger Terminal Expo 23-25 March 2010, which will be held in Brussels this year.  We will be showcasing our class-leading passenger and ground handling products.

A young, progressive Scottish company, Alba provide full service ground handling operations to several airlines at Scotland’s bustling Glasgow and Edinburgh Airports.

Servisair is a leading global supplier of ground handling services to the aviation industry, with operations spanning over 128 locations and a ranking as one of the largest providers in the UK.

The modern ground handling operation is a complex business requiring careful planning, real time resource coordination and detailed service recording as well as accurate and timely billing.

In our fast paced world there is an ever increasing need for efficient air travel whether it is for business or leisure. The demanding nature of the industry increasingly puts pressure on airports to move passengers smoothly through the terminals and onto or off of  flights as quickly and competently as possible.  Exeter Airport has found a solution using Damarel’s products.

Self-service check-in has a major role to play in modern passenger handling, providing a convenient check-in channel for customers while at the same time reducing pressure on full service desks and reducing handling costs.

Damarel’s support department provides a wide variety of services ranging from initial system installation right through to a 24-hour Helpdesk. The support team is always looking for ways to deliver an even better service, and their latest innovation has been the installation of the 'Solarwinds' remote monitoring tool.

2008 saw Damarel's FiNDnet Suite being used to handle over one million flight movements, making it the busiest year on record for this extremely popular product!

Damarel has recently won an exciting contract for Ireland's West Airport, Knock (NOC), where we will be installing 3 of our leading products, Lodestone, L-DCS and AuRA which will greatly help in automating some of the manual check-in operations that the airport currently undertakes.

Thai Airways are the largest Ground Handling Agent at Suvarnabhumi Airport, Bangkok (BKK), providing quality services to more than 40 airlines. With that many customer airlines, and with many using their own DCS, the overhead and expense of staff training, coupled with allocation problems, was proving a significant issue.

Part of the FiNDnet Suite, Damarel’s Focus product provides high levels of automation for the production of invoices for flights and services. Focus covers the whole flight billing process, from direct data collection during airport operations, through automated charging and invoice production to updating accounting systems.