We often get asked questions about the company and our products. It would be difficult to cover them all, but here is a selection of the most common that may help answer yours.

Who is Damarel?

Damarel is a specialist software house with years of experience in developing and delivering products for the Airline, Airport and Ground Handling industry.

Based in the UK, Damarel has been providing specialised software to the industry since 1988. Our products are regarded as class-leading and are based on years of experience and close collaboration with our customers.

What kind of software does Damarel provide?

Damarel provides a whole range of products for the airline industry. We supply a number of class leading solutions, including the following:

• Common Use Terminal Equipment – CUTE. AuRA is a cost-effective CUTE system aimed at small to medium size regional airports. Click here for more details. 
• Airline Terminal Emulator and Common Language Facility. Babel is an advanced TE and CLF that is highly customisable to individual requirements. Click here for more details.
• Local DCS. L-DCS is one of the most widely used DCS for the check-in of Low Cost and Charter Carriers. Click here for more details.
• Weight and Balance. LodeStone is a companion product for L-DCS and provides advanced, automated Weight and Balance for narrow and wide-body aircraft. Click here for more details.
• Passenger Boarding. Embark LBA2 provides fast, secure airline boarding using all modern technology. Click here for more details.
• Passenger Security. Vanguard provides compliant document scanning and processing for 2D bar code and ATB2 documents. Click here for more details.
• Operational Database. FiNDnet is an Operational Database for Ground Handling Agents, containing comprehensive automation tools for managing schedules, Type B messages and information distribution. Click here for more details.
• Airline Service Charge Capture and Billing. FiNdnet Services and FiNDnet Billing provide automated tools for capturing service provision details and charges and the production of invoices. Click here for more details.
• Fallback (Pier) Tag Printing. BackTag provides CUTE compliant printing for Fallback and Pier tags. Click here for more details.

Do you develop bespoke software?

Most of our products are highly customisable and can be configured to suit most operations. However, for those customers with unique requirements we also offer a bespoke development service.

Where is Damarel based?

Damarel is based in the UK, but our software is available throughout the world either directly or through our network of local agents.

Where is your software installed?

Damarel has software installed throughout the world, including in most of the major airports. From Sydney to Hong Kong, London to New York you can find our products being used to handle hundreds of millions of passengers every year. Click here to see a small selection of the sites where we currently have software.

What airline systems do you support?

We support many, many airlines (and their host DCS) – too many to list here! The individual product pages will each have a sample of the currently supported list.

What CUTE platforms do you support?

Our products are certified for use on all the major CUTE platforms, including:

• SITA CUTE/NT and AirportConnect (APC)
• ARINC MUSE/NT and iMUSE
• RESA CREWS
• UltraCUSE
• Damarel AuRA

By choosing Damarel software you can be sure that we can support your operation, whatever the location.

What Host DCS connection strategies do you support?

All of Damarel’s products continuously evolve to keep pace with industry trends. We support all of the current and emerging connection strategies, including:

• Legacy Gateway (P1024B ALC and P1024C UTS)
• Direct IP
• MATIP

What is a CLF?

The airline industry is littered with Three Letter Acronyms, and CLF is one of the latest. It stands for Common Language Facility, and basically means providing a single, common interface for check-in, regardless of the airline DCS being used. We do this using our Babel product, a script-driven, customisable GUI (Graphical User Interface) available for most CUTE platforms and DCS providers.

Do you support APIS and APIS+?

Yes, our check-in products are certified compliant for APIS and APIS+, including the scanning of passports and generation of both US and UN/EDIFACT messages.

For example, L-DCS has one of the most advanced APIS modules available, with built-in support for all APIS standards, including those for the US, Canada and China, among others.

What about AQQ and Secure Flight?

AQQ is the latest requirement from US CBP, providing an authority to travel system for passenger check-in. L-DCS has been fully certified by the US authorities for use with AQQ.

Secure Flight, in the process of introduction, enhances security for airlines by providing a system for checking passenger details against watch lists maintained by the US Department of Homeland Security. L-DCS will be fully integrated with this system as it is rolled out.

What about e-Borders?

e-Borders is the UK initiative for collecting passenger details for both in- and out-bound passengers. Damarel have certified L-DCS for use with both Type B and MQ Series connections.

Do you support 2D Bar Codes?

Damarel are at the forefront of support for modern technologies, and our products for passenger check-in and boarding all have built-in support for IATA PDF 417 2D bar codes. In fact, if your host doesn't support it, our Babel CLF and TEs will even do the hard work for you, inserting the relevant data into the print stream to ensure your airline can take maximum advantage of the 2D revolution.

What about General Purpose Printers?

GPPs are an excllent way to drive down the cost of peripherals by using COTS (Commercial Off The Shelf) hardware - in this case 'till roll' style receipt printers. As part of IATA's drive toward CUPPS and GPPs, all of Damarel's products support the use of GPPs for boarding cards,

What about Self Service?

Damarel are part of the IATA CUSS Group, with a focus on passenger self service. We have support built into a number of our products, for example CUSS and Web interfaces for L-DCS to allow home or kiosk check in. Vanguard also interfaces to Quick Boarding Gates to allow passengers to pass through Outbound Control Points by scanning their own travel documents.

Can you provide a GUI for an Airline DCS?

Yes, if what you need is a Graphical User Interface (GUI) for your host, to simplify training and use, then we can supply Babel with scripts customised specifically for your DCS.

Can you provide a Data Centre?

Yes, for those customers who would rather we host their applications and data for them we can provide space in our fully monitored data centre.

Who are your customers?

Our customers come from many different organisations, including Airlines, Airports, Handling Agents and Systems Integrators.

Damarel's products have been chosen as network-wide, corporate solutions by airlines, handling agents and airport groups.

What Support can you Provide?

Damarel provides customised support services to all our clients, up to and including full 24/7 cover. Our dedicated HelpDesk team are fully trained in all of our products and can investigate and resolve problems extremely quickly.

We have secure Remote Access to many of our customer’s sites, enabling us to rectify most issues remotely without the need for a site visit.

If you would like any more information, then please contact us by telephone +44 (0)1252 783 787 or by email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we'd be happy to help.