Products

FiNDnet Services

Flight Handling Service Capture

Introduction and Overview

Damarel provides business solutions for Airport Operations.

Ground handlers provide many different services to airlines during a turn around, and in an industry with very low margins it is vital that all of these services are charged for. Without the proper tools, recording these details produces additional paperwork burdens. With a variety of forms in multiple copy being distributed around the organisation, there is a lot of duplicated effort. This is made worse in a busy operation by confusion about which customers are charged for which services, leading to a significant loss of revenue.

FiNDnet Services addresses each of these issues by simplifying the capture and processing of service details. It reduces effort by allowing the service provision details to be captured electronically at source, including shipside using PDA technology.

Service details can be sent electronically to accounts for automated billing via Damarel's FiNDnet Billing system and for head office reporting.

Newsflash! Handheld Handling

The latest exciting addition to the FiNDnet Suite takes the technology out to shipside, delivering an SLA driven service and allowing agents to capture information at source as they progress through a flight turn. By ensuring they meet SLAs and record every service and activity in a timely fashion, FiNDnet Mobile helps GHAs achieve unprecedented levels of efficiency and productivity. Click here to read more.

Improved Revenue Capture

At the outset, FiNDnet Services is configured to know which services are chargeable for which customers, leaving staff simply to record service provision. The risk of services being missed is dramatically reduced and revenue capture for services provided outside of the contract is improved.

Once recorded and calculated, the information generated in FiNDnet Services for additional services can be exported to Damarel's FiNDnet Billing system for automated billing.

Paperwork and Mailing Reduction

Recording service details electronically at source eliminates duplicate capture of the data and slashes the mailing requirements for the same information. All areas, including ramp manager, station manager and head office, have access to the same core information, and have the ability to extract the information required for their own reporting needs.

System Operation

Designed to be simple to use, with rapid data entry, FiNDnet Services prompts the user to enter details for a flight through a services pallet. Guided entry and validation rules ensure the user captures the right information for each service.

Comprehensive reports allow operators to view a wide variety of information, from services provided to a particular flight through to all services for the day.

System Configuration

FiNDnet Services allows the user to configure their own pallets and service forms, providing a uniquely flexible, highly configurable solution that can be tailored to meet the business requirement.

FiNDnet Services can be administered locally by staff at an airport, or for larger organisations operating at several airports, from the Head Office allowing for corporate control of the configuration.

Utilisation Statistics

Being able to capture details of every service provided to any particular flight, allows the system to produce an accurate view of additional ad-hoc on-stand costs. Damarel's FiNDnet Billing system provides the ability to view contracted and additional costings for on-stand operations.

Architecture

Technical Information:

• Is built around an ORACLE® Relational Database
• Is available as a 32-bit application for Windows and Windows Mobile devices
• Has a modular construction that can be tailored for a precise business fit
• Integrates with other products from Damarel and independent suppliers
• Can produce reports using a variety of Report Tools

To discuss how FiNDnet Services or any of Damarel's other products can help your operation, please contact us by phone +44 (0)1252  783787 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it