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| Cambodia Case Study |
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 Passenger traffic in Asian airports has seen dramatic growth over recent years and managing this in an efficient, cost-effective manner is a major challenge across the region.
Cambodia is no exception, and the rise of both tourist and business travellers to the country meant Cambodian Airport Management Services (CAMS) had to look to modern technology and systems to help them to continue to deliver a first class service to their customers.
As the sole handling agents at both Phnom Penh (PNH), which services the capital, and Siem Reap (REP), Cambodia’s second largest airport, CAMS selected a suite of passenger handling products from Damarel to run on the new ARINC iMUSE CUTE platform. Firstly, Damarel’s Babel CLF was selected to provide a consistent check-in GUI interface to the 10 hosted carriers, including those on SABRE, SITA S-DCS and Travelsky, among others. To ensure that operations at the gate ran as smoothly as possible, CAMS also chose to implement Embark LBA2, Damarel’s advanced automated boarding solution. The consistent interface presented by both Babel and Embark LBA2 make it much simpler for agents to switch between airlines, and dramatically reduces training overheads.
For the Low Cost Carriers, CAMS adopted Damarel’s flagship Local DCS and LodeStone products to provide automated check-in, boarding and Weight and Balance. These simple to learn yet powerful products ensure the non-hosted carriers receive all the benefits of automated check-in from this state-of-the-art installation. Client Testimony: Antoine Seguin, IT Manager of Cambodian Airport Management Services said: ''Our international airports are welcoming more and more world-renowned airlines and traffic has grown significantly. Combined with the compliance to new standards (such as e-ticketing), we therefore had to adress additional requests from our clients by implementing state-of-the-art check-in and boarding systems. Damarel CLF Babel with its unique GUI perfectly suits our needs. It streamlines our organization and makes it even more efficient. The system is user-friendly and allows full staff flexibility. Our agents can perform many different tasks and handle any of the 10 airlines currently connected to CUTE, using 8 different hosts, with a very limited training time. Thanks to Damarel CLF Babel ...'' To discuss how Damarel's products can help your operation, or to arrange to see them in action, please phone +44 (0)1252 783787 or email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it |
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| Short Case Study |
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 LodeStone Skis and Boots.Servisair are a leading global provider of ground services to the aviation industry. LodeStone Weight and Balance is operated from a Central Load Planning facility, and as a long term user of the companion product for Local DCS, the latest version with built-in support for ski flights has been very well received. "With the recent revisions in Lodestone, Ski flight loadsheets are now so easy to complete, that they are no longer the challenge they used to be" |